Free Shipping on Orders $65 or more

Returns


There is a $10 processing and re-stocking fee on all returns and/or exchanges

All Return and Exchange requests must be made within 7 days of the delivery date

We believe that it’s our job to be good stewards of our belongings, to reduce waste production, and to adopt a more mindful approach to buying. We want to assist you in finding items that are both beautiful and practical for your everyday life, and we encourage you to think carefully before you make a purchase. If you’re not completely satisfied with your purchase, please contact us at hello@msdesignscompany.com within 7 days of receiving your goods, and we will provide you with the return shipping label. 

Items must be unused and undamaged and in original packaging to qualify for a refund. Refunds will be processed onto the original method of payment once the package has made its way back to us. Original shipping fees are non-refundable.

Damaged, defective, or incorrect item

If your order has arrived damaged, defective, or you’ve received the incorrect item, send us a message at hello@msdesignscompany.com as soon as possible with photos of the item(s), the box, and the packaging. We’ll take care of the rest!

Sale and Discounted Items

Sorry, all sale and/or discounted items are final sale and do not qualify for refund.

Incorrect or incomplete delivery address

*Sorry! We cannot be held responsible for any delays, lost parcels and/or additional charges incurred by Canada Post or USPS due to incorrect or incomplete delivery address provided by customers.  It is the responsibility of the customer to ensure that a proper shipping address is provided when placing an order. Items returned to sender due to improper or incomplete address will be the responsibility of the customer.